UPDATE: User Account Frozen - RESOLVED

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Shakthi

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So recently when I tried to purchase Materia notes I was informed that my accounts have been frozen! When I sent in a support ticket I was told it was because I was in Singapore, a restricted country. (Laura also showed a screenshot of the white paper terms and conditions stating that Singapore was a restricted country) Now here's where it gets interesting.

A few months back the CEO of Staramba Christian Daudert & Chief Business Development Officer Patrick Loewer, came to Singapore, booked a Ballroom in Mandarin Hotel and gave a pitch to Singaporeans, seeking investors for their ICO(Initial Coin Offering) for Staramba Token(STT). I shook Christian's hand, introduced myself and asked him if Singapore is able to take part in this ICO and he said YES! However, The White paper mentioned Singapore was a restricted country yet the CEO still said YES! So i trusted his word and invested. I mean he is the CEO and that's why he was there, to get investors from Singapore. (He even gave us discount codes)

Doesn't make sense that your CEO would spend tens of thousands of dollars, travel all the way to Singapore, Book an expensive venue and seek investors from Singapore to invest if its a restricted country right? Now suddenly my accounts are frozen because Singapore is in one of those restricted countries. I brought this topic up months ago too, in the first week of September 2018 and they said that "They were looking into it". Still no response! Then why would your CEO travel all the way to Singapore to get investors, if our accounts are simply going to get frozen a few months later?

Initially, When I did my KYC, it got approved. I managed to buy 50,000 STT, I purchased all the bidding rights. I've purchased 5 plots in the celebrity sector! and now suddenly out of nowhere my KYC is denied, accounts are frozen and I can't purchase any materia notes.
So I don't understand how come on 21/12/18 I was informed by Laura that I was in a restricted country and yet I was able purchase Materia notes and plots on 23/12/18. If Singapore was excluded from taking part in this ICO from the start, how was I able to take part in it? How was I able to get my KYC approved? How was I able to purchase STT? How was I able to purchase Bidding rights? How was I able to purchase materia notes? How was I able to purchase Plots?

Let me state another fact, if you check Materia.one, Staramba and Leondrino's Terms and conditions, no where does it state that Singapore is excluded and cannot take part in this ICO or purchase the tokens. So how can you freeze my accounts when its not mentioned in your T&C?

Here are my Questions:
1) Was your CEO wrong to say that Singaporeans can invest?
2) Did your CEO provide us with false information?
3) Why did your CEO come to Singapore to get investors if your white paper stated Singapore was a restricted country?
4) How did my KYC get approved?
5) How can you freeze my account without any prior notice or update?

I did nothing wrong and I'm getting punished for nothing. This is my money and tokens that's being frozen. If the soccer sector auction is launched and my accounts are still frozen, it would be the biggest disappointment, because the main reason I invested in Staramba was for the Soccer sector.
I truly hope you can look into this and come up with a solution soon. Preferably before the launch of the soccer sector, so that I can take part along with my other fellow Singaporeans!

Cheers
Shakthi Ganesh
 
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RubensRainelli

SCAMMED Staramba Investor
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Sounds normal, since Staramba also released STT in dobitrade when they said that there would not be any public sale before October 2019 😉

We can't own what we buy, but they can lucrare on what we invested into.
 

Shakthi

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So recently when I tried to purchase Materia notes I was informed that my accounts have been frozen! When I sent in a support ticket I was told it was because I was in Singapore, a restricted country. (Laura also showed a screenshot of the white paper terms and conditions stating that Singapore was a restricted country) Now here's where it gets interesting.

A few months back the CEO of Staramba Christian Daudert & Chief Business Development Officer Patrick Loewer, came to Singapore, booked a Ballroom in Mandarin Hotel and gave a pitch to Singaporeans, seeking investors for their ICO(Initial Coin Offering) for Staramba Token(STT). I shook Christian's hand, introduced myself and asked him if Singapore is able to take part in this ICO and he said YES! However, The White paper mentioned Singapore was a restricted country yet the CEO still said YES! So i trusted his word and invested. I mean he is the CEO and that's why he was there, to get investors from Singapore. (He even gave us discount codes)

Doesn't make sense that your CEO would spend tens of thousands of dollars, travel all the way to Singapore, Book an expensive venue and seek investors from Singapore to invest if its a restricted country right? Now suddenly my accounts are frozen because Singapore is in one of those restricted countries. I brought this topic up months ago too, in the first week of September 2018 and they said that "They were looking into it". Still no response! Then why would your CEO travel all the way to Singapore to get investors, if our accounts are simply going to get frozen a few months later?

Initially, When I did my KYC, it got approved. I managed to buy 50,000 STT, I purchased all the bidding rights. I've purchased 5 plots in the celebrity sector! and now suddenly out of nowhere my KYC is denied, accounts are frozen and I can't purchase any materia notes.
So I don't understand how come on 21/12/18 I was informed by Laura that I was in a restricted country and yet I was able purchase Materia notes and plots on 23/12/18. If Singapore was excluded from taking part in this ICO from the start, how was I able to take part in it? How was I able to get my KYC approved? How was I able to purchase STT? How was I able to purchase Bidding rights? How was I able to purchase materia notes? How was I able to purchase Plots?

Let me state another fact, if you check Materia.one, Staramba and Leondrino's Terms and conditions, no where does it state that Singapore is excluded and cannot take part in this ICO or purchase the tokens. So how can you freeze my accounts when its not mentioned in your T&C?

Here are my Questions:
1) Was your CEO wrong to say that Singaporeans can invest?
2) Did your CEO provide us with false information?
3) Why did your CEO come to Singapore to get investors if your white paper stated Singapore was a restricted country?
4) How did my KYC get approved?
5) How can you freeze my account without any prior notice or update?

I did nothing wrong and I'm getting punished for nothing. This is my money and tokens that's being frozen. If the soccer sector auction is launched and my accounts are still frozen, it would be the biggest disappointment, because the main reason I invested in Staramba was for the Soccer sector.
I truly hope you can look into this and come up with a solution soon. Preferably before the launch of the soccer sector, so that I can take part along with my other fellow Singaporeans!

Cheers

Shakthi Ganesh
UPDATE: I have to give commendations where due and Laura has been of great help through this phase. As of today (01/02/19) all my accounts are unfrozen and I'm able to once again purchase Materia notes. Laura was prompt with the replies and clearly explained in an E-mail the reasons why the accounts where frozen, thank you for resolving this issue prior to the soccer sector auction. You truly made my day!
 

Masana

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UPDATE: I have to give commendations where due and Laura has been of great help through this phase. As of today (01/02/19) all my accounts are unfrozen and I'm able to once again purchase Materia notes. Laura was prompt with the replies and clearly explained in an E-mail the reasons why the accounts where frozen, thank you for resolving this issue prior to the soccer sector auction. You truly made my day!
We are very pleased to hear that your issue has been solved. Good luck then at the next auction!!!
 
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